• 5th Floor Wellington House 90-92 Butt rd Colchester CO3 3DA
  • admin@emeycare.co.uk
07945571915
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  • 5th Floor Wellington House 90-92 Butt rd Colchester CO3 3DA
  • admin@emeycare.co.uk
1-800-123-1234
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Domiciliary Care Coordinator

Location: Colchester

About Emey Care

About Emey Care

At Emey Care, we deliver compassionate, high-quality home care that supports people to live safely and independently in the comfort of their own homes. We pride ourselves on providing care with a personal touch — where comfort meets care.

Job Summary

Job Summary

We are seeking a proactive, organised, and compassionate Domiciliary Care Coordinator to join our growing team. You will play a central role in ensuring the seamless delivery of care services by effectively managing schedules, supporting care staff, and maintaining high standards of service user care.

Key Responsibilities

  • Rota Management: Create, maintain, and adjust weekly staff rotas ensuring continuity and consistency of care
  • Staff Allocation: Assign carers to service users based on compatibility, needs, and availability
  • Liaison: Act as the first point of contact for care staff and clients regarding daily operations and service delivery
  • Onboarding Support: Assist in recruiting, onboarding, and training new care workers
  • Quality Monitoring: Conduct regular service user reviews, spot checks, and supervisions to ensure care plans are followed
  • Compliance: Maintain accurate records in line with CQC standards and company policies
  • Crisis Management: Respond to last-minute changes or emergencies with efficiency and professionalism
  • Client Satisfaction: Address service user queries, concerns, and feedback promptly, ensuring the highest level of customer service
  • Team Collaboration: Work closely with the Registered Manager and other departments to ensure smooth service operations

Essential Requirements

  • Previous experience in domiciliary/home care coordination (minimum 1 year)
  • Excellent organisational and time management skills
  • Strong communication and interpersonal skills
  • Ability to multitask and work under pressure
  • Proficient in using care management software (e.g., CarePlanner, Birdie, Access PeoplePlanner)
  • Knowledge of CQC regulations and care industry best practices
  • Full UK driving licence and access to a vehicle

Desirable

  • NVQ Level 3 in Health and Social Care or equivalent
  • Experience working with a diverse client base including elderly, disabled, or vulnerable adults

Why Join Emey Care?

  • Supportive team and management
  • Opportunities for growth and training
  • Rewarding role making a genuine difference
  • Flexible working arrangements considered
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